Terms of service

Terms of use of our Sites


Welcome to Team Wang Design websites (hereinafter “Sites”) owned and operated by Drips Trading Limited (“we” or “us”).


These Terms of Use (“Agreement”) shall become immediately applicable when you start browsing the Sites whether or not you make any purchase through the Sites.  You are reminded to read this Agreement carefully before your use of the Sites.  If you do not agree to any of the terms of use herein, you may stop using the Sites.


By using the Sites, you have agreed that you have read through, understood and agreed to be bound by the terms of this Agreement.  While we intend to keep this Agreement as simple and consistent as it can be, we reserve our rights to amend, update and supplement this Agreement and issue policies and procedures etc. from time to time.  You further agree that by continuing to use the Sites after any publication of such amendments, updates and supplements, and policies and procedures, you have understood and agreed to be bound by them.  The latest version of this Agreement and its supplements is available to you on the Sites.  You are reminded to review the Sites from time to time to get hold of the most updated version of this Agreement, and other policies and procedures, etc.


We are happy to handle enquiries from you.  Just write something to us through our email at customers@teamwangdesign.com and we will respond to you as soon as we can.  There may be some delays if we handle too many enquiries at the same time but we can assure you that we will try our very best to give you constructive feedback.


Privacy


  • Your privacy is always our primary concern.  Our privacy policy (“Privacy Policy”) is set out separately and you can find the same through your email or on the Sites.  Please read the Privacy Policy carefully as this may affect your use of our services.


  • For privacy issues, please contact our data protection officer at our designated email address.  We commit to reply to your emails within 10 days from the date of receipt of the same.


Eligibility


  • By using the Sites, you warrant that:


  • all information supplied by you on the Sites is true, accurate, complete and not misleading;


  • you have attained the age of 18 years or legal age of majority of your country/region;


  • you shall in no event use or distribute the Sites (or any part thereof) for any purpose (commercial or otherwise) in any medium without our prior written consent; and


  • you have the necessary capacity to access and use the Sites.


Manner of using the Sites


  • You are reminded to uphold good manner in using the Sites.  In particular, you shall undertake with us that:


  • you shall use the Sites for the purpose of obtaining information about us and purchasing products offered by us only but not for any other purpose.  You shall in no event use the Sites for any illegal or illegitimate purpose under any applicable law;


  • you shall show respect and care to the other users and shall in no event impersonate any person or entity, or to misrepresent your affiliation with any person or entity, or to give any false or inaccurate statement in the Sites;


  • you shall follow the instructions from time to time given by us and shall in no event attempt to gain unauthorized access to the Sites or any website owned or operated by us.  In particular, you shall in no event attempt to interfere with or disrupt other computer systems or networks connecting to the Sites;


  • you shall in no event attempt to use or upload any immoral or detrimental information to the Sites or to attempt to damage the Sites by way of viruses, damaging components, malicious codes etc.;


  • you shall post information and data on the Sites in a responsible manner and shall in no event posts anything which may be harmful or defective to the Sites or which may be defamatory, libelous or threatening, or which may be obscene, pornographic, indecent, counterfeited, fraudulent, illegal, immoral or otherwise harmful to us or the Sites under any appliable law; or


  • you shall not do or omit to do anything which may, in our sole and absolute discretion, consider to be adversely affecting us or the Sites.


In the event that we discover any breach of the above rules at our sole and absolute discretion, we shall be entitled to take all reasonable and necessary steps to rectify the position, including, without limitation, to remove the relevant posts or to suspend or to prohibit relevant user to make purchases at the Sites.


Terms for online sales


Channels

  • All sales of the products under Team Wang Design brand (“Products”) shall only be conducted on the Sites or at such other websites which have been duly authorized by us. In case you see any website selling the Products, you are encouraged to confirm with us before making any purchase to avoid purchase of counterfeit goods.


Eligibility

  • The Sites are open for sales of the Products to consumers only. That being said, we do not intend to sell the Products to any person relating to business, commercial or professional purposes.  Resale or transfer of the Products for any commercial or professional purpose is expressly prohibited.


  • All consumers shall be eligible persons under paragraph 3 above and shall be capable to enter into a legally binding contract with us.  In case the person making the purchase is not an eligible person, he or she must obtain consent from his or her parents or guardian and in such case the parents or guardian shall become the person entering into the legal binding contract with us for the purpose of such purchases.


Country restrictions

  • Although it is our intention to sell the Products worldwide, we may not be able to sell all or part of the Products to some countries or regions due to legal or other restrictions.  If we are unable to sell the Products to your country through the Sites, you may check if we have local distributors for offline sales.  Enquiries can always be made to our customer service.


  • We operate the Sites in English but we may include other languages in the future.  We strive to make the languages consistent but in the unlikely event that there is discrepancy in various versions, the English version shall prevail.


Applicable terms of sales

  • We may from time to time amend the terms of this Agreement.  For any purchase of Products, the applicable terms of this Agreement shall be the version as at the time of purchase.  Further amendments to the terms of this Agreement after the time of purchase shall not be considered.  However, any purchase of Products after the update of this Agreement shall follow the updated version of this Agreement.


Availability of the Products

  • You understand and acknowledge that all the Products are limited in quantity and therefore you must check the availability of the Products before making any order for purchase of Products (“Order”).


  • Although the Sites may show that some Products are available, they may be out of stock for technical reasons or otherwise.  In such rare scenarios, we shall take initiative to inform you of the situation as soon as practicable and usually within 72 hours from the time of Order.  All Orders placed by you shall be subject to acceptance by us in accordance with paragraph 19 below.


  • It should be specifically noted that we make no representation to the availability of the Products and the information shown in the Sites may not be accurate.


  • In the event that only some of the Products as per the Order are available, we will inform you of the situation and accept the remaining part of the Order.  For the unavailable Products, we will arrange refund.


  • We may from time to time remove or adjust the Products on the Sites and you are reminded to review the description and specification of the Products before placing any Order.


Procedure of purchase

  • We will make available all Products for sale on the Sites.  The Products will be coupled with the specifications, photos, images, pricing, colours and sizes (if applicable).  Some of the Products may be available for “Pre-order” which means that purchase can be made through the Sites but delivery of such Products will only be conducted on or after the announced date of sale.


  • You may choose the Products at your own will.  At any time before you make payment, you are free to remove or change the Products in the online shopping cart available in the Sites. However, we do not guarantee that the Products in your shopping cart would be available at the time you make payment.  We do not make any reservation of the Products for you after you placed the Products in your shopping cart.


  • While we strive to make the photos and images on the Sites to adequately reflect the original Products, there may be colour or other differences due to the technical characteristics or colour tone of the device you use.  Besides, all measurements available on the Sites are for reference only as each of the actual Products may have slight differences.  For the sake of clarity, we shall in no event be liable for any inaccurate or inadequate information displayed in relation to the Products.  We make no representation or warranty implied under the Sales of Goods Ordinance, such as fitness for a particular purpose or of merchantable quality.


  • After you finished choosing the Products, you can go to the checkout page where you will confirm your acceptance to the terms of this Agreement and we will check the availability of each Product chosen by you.  After confirmation of availability, you can confirm the Order.  Upon your confirmation of the Order, we will re-direct you to fill out the particulars of delivery.  You are reminded to check the accuracy of information or it may affect our delivery of the Products. After that, we will direct you to the payment page.  It should be noted that the payment page is operated by a payment gateway engaged from time to time by us and all payment details shall be shared with that payment gateway for processing of payment.  You are reminded to follow the instructions on the Sites and the webpage of the payment gateway to complete the purchase.


  • The Order is confirmed once we received confirmation of your payment from the payment gateway.  Once the Order is confirmed, you may not make any change.  We may make change to the Order pursuant to paragraph 12 above.


  • If the Order is not completed pursuant to the above, the Order will not be submitted to us for processing.


Confirmation of Order

  • Like offline shops, all Products on the Sites are invitation to treat only and cannot be considered as an offer made by us. By going to the checkout page, you are making an offer to us for purchase of the Products in the shopping cart and are subject to acceptance by us.


  • We shall, at our sole and absolute discretion, accept the offer made by you.  Once we accepted the offer, you will need to make payment according to the instructions of the Sites. [An email confirmation will be sent to you once we confirmed the Order.][ASC: please check]


  • For the avoidance of doubt, the contract between you and us for the purchase of Products under the Order shall be concluded at the time when you received our confirmation pursuant to paragraph 23.


Price and mode of payment

  • Prices displayed on the Sites are in United States Dollars (USD).  We may accept other currencies from time to time but the applicable exchange rate shall be determined by us at our sole and absolute discretion.


  • The total price for the Products and delivery charges being displayed on the payment confirmation page shall include shipping costs and applicable taxes and levies at the time of purchase.  Should there be additional taxes or levies imposed by any government or regulatory bodies after the purchase, such taxes and levies shall be borne by you solely.  If you refuse the accept the Products due to such additional taxes or levies, we may pay the same for you and we reserve our rights to claim the same from you afterwards.


  • In the event that some of the Products are not available for sale after your payment (as per paragraph 14 above), we will arrange refund by sending the extra payment back to the payment method chosen by you.


  • We may modify or adjust the price of any Product at any time at our sole and absolute discretion without notice.


  • We only accept non-cash payment methods from time to time designated by us and the payment gateway.  Such methods shall be displayed on the Sites from time to time.


  • For the purpose of all types of payments, you shall represent and warrant that you are the owner of, or you are duly authorized to use, the mode of payment used for the purchase of the Products, and the information entered at the time of purchase (including, without limitation, the QR code, the card number, the expiry date, the CVV2, the name of cardholder etc.) is true, accurate and complete.  We take no obligation to verify the ownership of or the authority for you to use the mode of payment at the time of purchase.


  • All payment methods used shall be subject to validation checks and authentication by the issuers.  We only accept the payment methods duly validated and authenticated by the issuers.  For the sake of clarity, we shall in no event be liable for any delay in validation or authentication.


  • All charges or expenses incurred during the authentication process of the issuer shall be borne by you solely.


  • If the payment method applied by you is denominated in a currency other than United States dollars, you may be charged by the currency denominated by the payment method.  The applicable exchange rate shall be determined by the issuer of the payment method.  We shall in no event be liable for any exchange loss suffered by you.


  • In the event that payment for the Products cannot be completed in full for any reason whatsoever within a time designated by us, the Order shall be cancelled automatically and you shall need to restart the process for purchase of the Products again.  We undertake no responsibility for any such automatic cancellation.


  • We attempt to display correct pricing information on the Sites but we cannot guarantee that such information is always accurate.  In case error occurs, we will contact you (if you have already made a purchase of the Products with wrong pricing information) and check if you wish to purchase such Products at the correct pricing.  If so, we will revise the price and arrange you to make payment for the shortfall.  If not, we will arrange for refund.


Delivery

  • We will only deliver the Products specified in the Order after we received full payment from you.  The actual delivery date shall be subject to availability of the shipment schedule but we strive to deliver the Products specified in any Order within 30 days from the date we received full payment from you or from the date of official launch of the Pre-ordered Products (as the case may be).


  • Once the Order is confirmed, we will arrange delivery of the Products pursuant to your Order to the address designated by the Order by courier.  The courier shall be engaged by us from time to time and you will require to sign upon delivery of the Products to confirm completion of delivery. It should be noted that any person signing for collection of the Products at the address designated by you shall be deemed to have the authority to accept the Products and we (or the courier engaged by us) shall have no obligation to verify the identity of such person.  Subject to your agreement (verbal or otherwise), we may arrange delivery of the Products to the security guard, doorman, concierge etc. of the address provided and signature by such persons shall be deemed to be delivered to you.


  • We shall not deliver Products to post office boxes.


  • Delivery services shall be subject to availability of courier services.  In case the delivery address provided by you is in a country where courier service is not available or where we consider at our sole and absolute discretion as unsecure or of high risk, we may refuse delivery of the Products.  In such case, you will either be unable to make purchase or receive refund from us afterwards.


  • We shall in no event be responsible for any delay in delivery or failure to deliver any Product if the address provided by you is incorrect, inaccurate or incomplete.


  • The dates of delivery of the Products specified by us are for reference only and shall in no event be regarded as a warranty to you.  For the sake of clarity, we shall in no event be liable for any loss or damage caused by any delay in delivery and you shall have the full obligation to accept delivery but for the delay.


  • Any delay in delivery shall in no event create a right to you for cancellation of the Order.  Instead, you may reschedule the delivery dates and make necessary arrangements with us.


  • Once the Products specified in the Order commence delivery process, we will send you a shipment tracking code so that you may track the shipment from the courier.


  • If you have any query on the shipment or delivery, you may contact our customer service.


  • The risk of the Products shall be passed to you upon collection of the Products by the courier from us.


Conformity of the Products

  • We warrant the authenticity of all the Products offered for sale on the Sites.


  • You are reminded to check the packaging and seals of the Products immediately upon delivery to confirm that the Products are intact, undamaged and are not wet. You shall check the Products and see if there is any manufacturing defect or otherwise fail to match the specification of it within 7 days from the date of delivery. If you fail to inform us within 7 days from the date of delivery of the Product, the Product shall be deemed to be of the quality specified in the specification of the Product and defect-free.


  • If you inform us of any defect in any Product, you shall notify us in writing to our customer service and shall take photos and description of such defects.  We shall review and discuss with you whether the issues raised are actually defects.  If there is defect confirmed by us, we may, at our sole and absolute discretion:


  • grant full refund of the Product concerned upon delivery of the Products back to us;
  • replace the Product with a new one (with same colour and size); or
  • repair the Product concerned upon delivery of the Products back to us.


  • To the extent permitted by all applicable laws, we disclaim and exclude all implied warranties to the Products.


Returns and refunds

  • All returns and refunds of the Products shall be subject to this Agreement.


  • We do not offer any non-fault refund to the Products.  You are reminded that all Products sold by us are not returnable or refundable unless they have defects.  In order to exercise the rights of return or refund, you shall follow the procedure stipulated below:


  • you initiate a return/refund request by sending email to our customer service showing the defects of the Product concerned for our review;


  • we may from time to time request you to provide further information/image of the Product concerned and will conduct review and investigation;


  • if we determine that the defect is not caused by you, we shall confirm with you that we would arrange for return/refund; and


  • you shall courier the Product to us with all packaging and seals within 7 days from the date of confirmation specified in sub-paragraph (c) above.


  • Provided that you comply with the procedure above, we shall arrange our courier team to collect the parcel containing the Product in question.  All costs associated with the Product return/refund shall be borne by us.  If you do not comply with the procedure above, we shall not take delivery of the Product concerned and all costs and liabilities thereto shall be borne by you solely.


  • All returned Products shall be of the same condition in which they were delivered to you and shall be in the same packaging.  You shall ensure that the Product are undamaged, complete, brand new and are returned in its original packaging, equipped with all labels, tags and security tags (if any).


  • In the event that the returned Products cannot meet the requirements set out in paragraph 52 above, we may reject the return of the Products.  In case the Products are rejected, we shall send a specific notice to you and shall not proceed to credit the amount payable to you as refund.  We may further request from you for damages and compensation for damages attributable to you.


  • We shall make refund to you the price of the returned Products (but not the delivery costs) by sending the amount back to the payment method chosen by you if the returned Products can fulfill the required conditions at our sole and absolute discretion within a reasonable time which shall in no event exceed 30 days from the date of fulfillment of the conditions.  For the sake of clarity, all charges imposed by the bank or financial institutions (if any) shall be borne by you.


Intellectual property rights


  • All trademarks used in the Sites, illustrations, images and logos found on the Sites or the Products, relevant accessories and/or packaging, whether registered or not, are and shall remain our exclusive property.  The reproduction, in whole or in part, modification, tampering or use of such marks, illustrations, images and logos, for whatever reason and on any support, is strictly prohibited.


  • All contents (including, without limitation, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Sites are either owned or licensed by us, and is protected by all applicable copyright laws and treaties. All rights in respect of the above contents are hereby expressly reserved.


  • You shall in no event use the Sites in any way which may prejudice or damage our reputation or use the Sites for any commercial or business purposes. The Sites are for personal, non-commercial use only. 


  • You shall in no event use software, robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.


  • We strive to ensure that the information posted by us on the Sites is accurate and complete. However, we do not guarantee that the contents or any other information available on the Sites is accurate and/or error free, and we shall in no event be deemed to give any promise that the functionality of the Sites or contents will be error free or that the Sites, contents or the server that makes it available are free of viruses, malicious code or other components which are potentially harmful or that the Sites will not be hacked. We recommend that you should ensure you have up to date virus checking software installed.


Force Majeure

  • We shall not in any way be liable to you for any delay or non-performance of any of our obligations under this Agreement arising in whole or in part from any act of God, civil commotion, strike, industrial dispute, war, war-like hostility, change in legislation, act or omission of our payment partner in relation to processing and settlement of transactions, criminal or civil investigation against us, or other calamity or circumstances whatsoever beyond our control.


  • You further agree that we shall not in any way be liable to you for any delay, non-performance of any of our obligations under this Agreement arising in whole or in part from any computer virus, unauthorized access, unauthorized use or loss of service or such other circumstances whatsoever beyond our control.


Limitation of liability

  • We shall in no event be liable to you for any economic losses, loss of goodwill or reputation or other indirect or consequential loss or damages that may arise from your purchase of the Products offered for sale on the Sites or otherwise arising out of or in connection with your use of or access to the Sites.  Besides, we shall in no event be responsible for any delay or failure to perform or comply with its obligations under this Agreement if the delay or failure arises from any cause which is beyond our reasonable control.


  • Our total liability under this Agreement shall in no event exceed the amount total paid by you in respect of the Product under the Order concerned.


General provisions

  • No failure or delay by us to exercise any right under this Agreement or otherwise shall operate as a waiver of that right or any other right nor shall any single or partial exercise of any such right preclude any other or further exercise of that right or the exercise of any other right. 


  • Time is of the essence in this Agreement for the purpose of any provision of this Agreement.


  • If at any time any one or more provisions of this Agreement is or becomes invalid, illegal, unenforceable or incapable of performance in any respect, the validity, legality, enforceability or performance of the remaining provisions of this Agreement shall not thereby in any way be affected or impaired.


  • This Agreement (together with the documents referred herein) contains the entire agreement between the parties with respect to the subject matter hereof, supersedes all previous agreements, representations and understandings between the parties with respect thereto, and may not be modified except in writing signed by the duly authorized representatives of the parties.


  • We may amend this Agreement at any time in our sole and absolute discretion. The amended agreement shall be effective immediately upon announcement and you agree to the new agreement by continued use of our services. It is your responsibility to check this Agreement regularly. If you do not agree with the amended agreement, whether in whole or in part, the only recourse is to refrain from using the Sites immediately.


  • No one, other than the parties to the Agreement, their respective successors and permitted assignees, shall have any right to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Ordinance (Chapter 623 of the Laws of Hong Kong) or otherwise.


Governing law and jurisdiction

  • This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”).  The parties irrevocably submit to the non-exclusive jurisdiction of the courts of Hong Kong.