有問題嗎?在此處尋找有關訂單、運送、退貨等最常見問題的解答。
我們向世界上大部分國家/地區運送商品,但並非所有國家/地區。如需詳細資訊,請聯繫我們的客服:customers@teamwangdesign.com
運費將在結帳頁面自動計算,重量和材積亦會一併列出,實際費用取決於運送地址。
提醒:結帳頁面顯示的價格包含運費,但不包含目的地關稅、進口稅和其他費用,這些費用最終將由您當地的海關決定。
請注意,關稅和稅金不包含在結帳時的最終價格中,您的訂單將以DDU(未完稅交貨)方式運送。您的訂單在送達時可能會產生關稅、費用和進口稅。此費用由您當地海關決定。如需更多資訊,請諮詢您當地海關辦公室。
因此,請務必確認您已查詢您所在國家或地區的稅率,以了解您預計支付的確切稅費。
如果訂單因買方拒絕收貨或因稅務問題延遲收貨而退回,買方應支付往返運費、進口國和目的地國退貨所收取的關稅(進口關稅將由我方委託的快遞公司在貨物通關時預先支付)。此費用將從退款中扣除。
我們無法將訂單運送至郵政信箱。請確保您提供的送貨地址正確且可送達。由於不同國家/地區對送貨地址有不同的要求,如果您提供的送貨地址無法送達,我們將透過電子郵件與您聯繫以更改地址。請在訂購後經常檢查您的電子郵件。
提醒:所有因買方原因導致的退貨費用應由買方承擔。
購買完成後,確認信將寄送至您的電子郵件信箱。您的訂單將於七個工作天內處理完成,待商品寄出後,您將會收到一封內含出貨追蹤碼的電子郵件。您也可以點擊「我的帳戶」中的「我的訂單」來查詢追蹤碼。
提醒您:如遇訂單遽增或不可抗力之因素,出貨時間可能會延遲,敬請見諒。
我們建議您註冊一個帳號,以便成功查閱和追蹤您所訂購的訂單。如果您不註冊帳號,請確保您的電子郵件地址能正常接收電子郵件。
說明:
- 點擊網頁頂部導航欄中的「立即購物」,即可瀏覽產品。
- 選擇產品,然後點擊「加入購物車」。您也可以繼續添加更多商品。添加所有產品後,點擊購物車頁面底部的「結帳」。
- 進入結帳頁面後,您可以選擇使用帳戶「登入」。如果您尚未註冊帳戶,則需要提供正確的電子郵件地址和送貨地址。
- 提供送貨地址後,系統會自動計算運費。請注意,頁面上的價格不包含進口國收取的關稅或其他相關地方稅。請檢查並確認您提供的送貨地址準確且可送達。
- 繼續提供付款資訊並確認訂單。下訂單後,我們將持續向您更新訂單狀態。請確保您可以透過提供的電子郵件地址及時收到訊息。
如果您需要更多協助,請聯繫客服:customers@teamwangdesign.com
如果您無法在結帳時使用 Paypal,或您的國家/地區不支援,請聯繫客服:customers@teamwangdesign.com
如買方在訂單寄出後更改地址,將產生額外費用,並由買方承擔。如需更改地址,請透過電子郵件聯絡我們的客服人員,以在修改或取消訂單前確認資訊:customers@teamwangdesign.com。
We will be flexible in accepting returns: the period in which a return may be requested will be extended to 7 days (including national holidays) from the day after the receipt of the order (subject to the receipt date on the logistics document). The returned goods must meet our after-sales inspection standard. Shipping cost and duties arising from return of goods induced by non-quality problems shall be paid by the buyer.
If you receive wrong or defective goods, please apply for return or exchange of the order within 30 days from the day after the receipt of the order. Shipping cost and duties thus incurred shall be borne by the seller.
We suggest that you contact with our customer service (customers@teamwangdesign.com) via e-mail for detailed return procedures. More details, you may check our Returns and Refunds page.
Once the returned has been received, we will handle the order within 7 working days, and we will inform you of the progress via email. The refund will be returned to the original method of payment, which usually takes up 5-10 working days to process the refund, it may your financial institution additional time to process the transaction and update your bank statement. Please note that the processing may be delayed due to a sudden burst of orders or force majeure. Thank you for your understanding.
Shipping fees, duty charged by importing country and other related local taxes will not be refunded.
You may contact with the local customs about the duty charged by importing country and other related local taxes. Please note that if the shipping address is a domestic address (Mainland China), but the order is returned from oversea, the buyer shall bear the duty charged by importing country and other related local taxes.